Privacy policy

1. Our commitment to privacy

Golden West Motor Inn respects the privacy of guests and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

This policy explains the types of personal information we may collect, how we use it, when it may be disclosed and how guests can contact us about their information.

We may update this policy from time to time. The current version will be made available through our website or upon request.

2. Personal information we collect

Depending on the reservation and services requested, we may collect personal information such as:

• Name, address, email address and telephone number.
• Reservation details, dates of stay, room preferences and number of occupants.
• Payment and transaction information necessary to process bookings and payments.
• Identification information where reasonably required for verification.
• Communications, feedback, complaints and service requests.
• Website usage information and cookie-related data.

We aim to collect only information reasonably necessary for our business operations, legal obligations and the provision of accommodation services.

We collect information directly when you contact us, book accommodation or check in, including through our website, telephone, email and reception. We may also receive booking information from booking platforms, travel agents, employers or other people arranging accommodation on your behalf. If necessary booking or payment information is not provided, we may be unable to confirm or provide accommodation.

Guests should not send full payment card details or security codes by ordinary email.

3. How we use personal information

Personal information may be used to:

• Process, confirm and manage reservations.
• Verify a guest's identity and booking details where necessary.
• Process payments, deposits, pre-authorisations and refunds.
• Communicate booking confirmations, arrival information and changes.
• Respond to enquiries, complaints and requests.
• Maintain business records and comply with legal obligations.
• Protect the safety, security and property of guests, staff and the motel.
• Improve our accommodation services and website.
• Send marketing communications where permitted by law and subject to applicable consent and opt-out requirements.

Guests may opt out of direct marketing at any time, free of charge, using the unsubscribe facility or by contacting us.

4. Disclosure of personal information

Golden West Motor Inn does not sell personal information to third parties.

We may disclose personal information where reasonably necessary to provide our services or operate our business, including to:

• Reservation platforms and booking service providers.
• Payment processors, banks and financial institutions.
• Information technology, website hosting and business support providers.
• Professional advisers and insurers, where appropriate.
• Government authorities, law enforcement agencies or other parties where required or authorised by law.

Where third-party service providers handle personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.

Where we disclose personal information overseas, we take the steps required by applicable Australian privacy laws.

5. Accuracy, access and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Guests may request access to personal information we hold about them and ask us to correct information that is inaccurate, out of date, incomplete or misleading, subject to applicable legal exceptions.

We retain personal information only for as long as reasonably necessary for the relevant purposes, including legal, accounting and record-keeping requirements. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it, unless retention is required by law.

6. Payment card information

Payment information is handled through the relevant payment and reservation systems.

Guests should provide card details only through the payment channels approved by the motel. Please do not send full card numbers or card security codes by ordinary email. Access to payment information is restricted to people who need it for authorised booking and payment purposes. Card information is handled subject to applicable payment security requirements.

7. Cookies and website usage

Our website or service providers may use cookies or similar technologies to support website functionality, remember preferences, analyse website usage and improve the online experience.

Guests can manage cookies through their browser settings. Disabling certain cookies may affect some website features.

8. External links

Our website may contain links to third-party websites or booking services.

Golden West Motor Inn is not responsible for the privacy practices or content of independent third-party websites. Guests should review the privacy policies of those websites before providing personal information.

9. Marketing communications

Where permitted by law, we may use contact information to provide updates about our services or promotional offers.

Guests can unsubscribe from marketing emails by using the unsubscribe facility or contacting the motel.

Essential communications relating to existing reservations may still be sent where necessary.

10. Privacy enquiries and complaints

For privacy enquiries, access requests, correction requests or complaints, please contact

Golden West Motor Inn
87 Cobra Street, Dubbo NSW 2830, Australia
Phone: 02 6882 2822
Email: bookings@goldenwest.com.au